About Me

Terms and conditions

Wairua Naturopathic Health

Kirsten O’Riley

Shop 34 Balgowlah Village Shopping Centre

197–215 Condamine St, Balgowlah NSW 2093

Email: Kirsten@wairuanaturopathichealth.com.au

ABN: 85 149 058 269 | ATMS: 53003

1. General Information

Wairua Naturopathic Health is a sole practitioner clinic offering naturopathy, clinical nutrition, and herbal medicine services. By booking and attending a consultation, you agree to the following terms and conditions.

2. Booking and Payment

  • Consultations are available by appointment only.
  • Initial consultations (60–90 mins): $150
  • Follow-up consultations (30 mins): $90
  • Check-in consultations (15 mins): $30
  • Payment is due at the time of the appointment via EFTPOS, bank transfer, or other approved methods.
  • Some private health rebates may be available—please check with your provider.

3. Cancellation Policy

  • Please provide at least 24 hours’ notice to cancel or reschedule.
  • Cancellations within 24 hours or missed appointments may incur a fee of 50% of the consultation cost.
  • If you’re unwell, kindly notify us as soon as possible. We understand and will do our best to accommodate you.

4. Health and Treatment Disclaimer

  • Our services support health and well-being but do not replace medical diagnosis or treatment.
  • Please consult your GP or specialist for serious or acute health issues.
  • All treatments are tailored to your individual health and case history.

5. Informed Consent

  • By attending a consultation, you confirm all health information shared is accurate and complete.
  • Natural therapies may have varying results and no guaranteed outcomes can be promised.
  • Any supplements or herbal products will be explained, including dosage and potential interactions.

6. Confidentiality and Privacy

  • All personal and health information is kept confidential and secure.
  • We do not share your information without written consent unless legally required.
  • Records are stored in line with Australian privacy laws.

7. Website and Social Media Use

  • Content shared online is for educational purposes only.
  • Please seek individualised professional advice before acting on any information from our website or social media.

8. Feedback and Communication

  • We welcome your feedback. If you have any questions or concerns, please contact us by email or phone.
  • We strive to offer a respectful and supportive environment.

9. Changes to Terms

  • These Terms and Conditions may be updated from time to time. The latest version will be available on our website or upon request.