Privacy Policy

Wairua Naturopathic Health

Effective Date: 01/01/2024

At Wairua Naturopathic Health, we are committed to protecting your privacy and personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you engage with our services or visit our website.

1. Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Contact details (phone number, email address, residential address)
  • Date of birth
  • Health information relevant to your consultation
  • Payment details
  • Website usage data (via cookies or analytics tools)

2. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you during consultations, bookings, or when you contact us
  • When you submit forms via our website
  • Through our social media platforms when you interact with us
  • Automatically when you use our website (via cookies, browser data, etc.)

3. Why We Collect Personal Information

We collect your personal information to:

  • Provide naturopathic, nutritional, and herbal health services
  • Manage bookings and communicate with you
  • Process payments and invoices
  • Send appointment reminders, updates, and relevant health information
  • Improve our services and website user experience
  • Comply with legal and regulatory requirements

4. How We Store and Protect Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure electronic storage with password protection
  • Paper files stored securely
  • Limiting access to authorised personnel only

5. Disclosure of Personal Information

We will not share your personal information with third parties unless:

  • You have given your consent
  • It is required by law
  • It is necessary to provide our services (e.g., collaborating health professionals)

We do not sell or rent your personal information to third parties.

6. Website and Cookies

Our website may use cookies and third-party analytics tools to improve your browsing experience.

Cookies collect non-personal information such as:

  • Browser type
  • Pages visited
  • Time spent on the website

You can disable cookies through your browser settings if you prefer.

7. Accessing and Correcting Your Information

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or outdated information

Please contact us via the details below to make such a request.

8. Contact Us

If you have any questions about this Privacy Policy, would like to access your information, or wish to make a complaint, please contact:

Wairua Naturopathic Health

Email: kirsten@wairuanaturopathichealth.com.au

Address: Shop 34, Balgowlah Village Shopping Centre,

197-215 Condamine St, Balgowlah NSW 2093

We aim to respond to all privacy-related inquiries within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.